General
This website is operated by Olive Branch Culinary Services. Throughout the site, the terms, “we”, “us”, “our”, “Olive Branch Culinary Service” refer to Olive Branch Culinary Services. Olive Branch Culinary Services offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing products and services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and condition and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms of Conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to currently website shall also be subject to the Terms of Service. You can view review the most current version of the Terms & Service at anytime on this page. We reserver the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. You continued use of or access to the website following the posting of any changes constitutes acceptance of these changes.
This website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
Online Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority is your state or residence, or that you are the age of majority in your state or residence and you have given us your consult to allow any of your minor depends to use this website.
You agree not to use our services for any unlawful purposes. While using the Service, you must comply with all applicable laws in your jurisdiction, including—but not limited to—copyright regulations.
You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions & Accuracy
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, Use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Olive Branch Culinary Services provides materials on this website for you for your convenience and provides general service information. This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the content of this website at anytime, but we have no obligation to update any information on our website. You agree that is it your responsibility to monitor changes to our website.
Out of Town Written Notice
If you are planning to be out town, please email Taka Ono directly at taka.ono@olivebranchcs.com. This way he is able to update our service date calendar and your Out of Town Notice does not get lost in the menu confirmation email.
Menus
Menus are custom designed for you by Olive Branch Culinary Services. Your menu each week is based on your preferences selected in your Intake Form.
After your menu is designed each week, it will be emailed to you for your approval. You have 24 hours from the time it was emailed to request that any changes be made. If Olive Branch hasn’t received a response within 24 hours, then the menu will be put in place and no changes can be made at that point.
Chef Service Fees & Grocery Shopping
The grocery shopping for the ingredients to prepare your food is included in the service price. The chef can pick up 1-5 extra items, upon request, for no extra charge. For more than 5 extra items, a $55 shopping fee will be charged, for up to 30 extra minutes of shopping.
A shopping list for the extra items must be provided by the client, and emailed directly to the chef, by 5pm the day before the shopping is to be done.
Deposit & Payment
A grocery deposit/retainer is required prior to the first day of your Home Delivery or In-Home Personal Chef Services. The deposit will be fully refunded upon discontinuation of service. The deposit amount is $200-$250 unless otherwise agreed upon.
For each cook date, an invoice will be emailed through Quickbooks/Intuit Payment System. All related Chef Service Fee or other related chef services payments are processed with either ACH(1% processing fee), or Credit Card (3.5% processing fee) which will be added to the total invoice amount due. If payment fails, we will attend to try again. If payments fails for the second time, someone in our admin office will reach out to you regarding payment issue. If client fails to get back to us within 7 business days to provide Olive Branch Culinary Services with a new payment method, we will have to file dispute with the Small Claims Court to receive payment of service rendered.
Payment is due upon receipt of invoice. Payment must be received no later than 24 hours before your next cook date or the cook date will be cancelled.
Private Gathering Experiences: We look forward to hosting your event! To confirm your booking, we require a 50% deposit.
For your convenience and security, all payments for services are handled via Square Payments “Block, Inc”.
Billing & Payment Policies
Invoicing: You will receive an invoice via Square Payments (Block, Inc.) for each cook date.
Processing Fees: A 3.5% credit card processing fee is applied to all Chef Service Fees and related costs.
Payment Terms: Payment is due upon receipt. To ensure your service remains on the schedule, payment must be cleared at least 24 hours before your next cook date. Failure to do so will result in a cancellation.
Failed Payments: If a payment fails, we will attempt to process it a second time. If it fails again, our administration team will contact you.
Delinquent Accounts: Please provide a new payment method within 7 business days of contact. If we do not receive a response or payment within this window, Olive Branch Culinary Services reserves the right to file a claim in Small Claims Court to recover the cost of services rendered.
Late Payments
Payments not received by the due date may incur a late fee of 3% per month (or the maximum allowed by state law) until the balance is paid in full. Please note that credit is not extended to the Client, and this fee is not considered interest or a finance charge.
Auto-Pay: To set up automatic payments, please email us at billing@olivebranchcs.com. We will send you a secure form via DocuSign to keep your Credit Card information on-file.
Taxes
Client is responsible for all taxes or government fees and charges, which is assesed based on the Chef Service Fee provided. Any amount of the Chef Service Fee may be subject to tax, which will vary according to applicable local and state law.
Cancellation Policy
Cancellations & Rescheduling To ensure smooth scheduling, we require at least 11 days’ notice for any cancellations. While more advanced notice is always appreciated, cancellations made with less than 11 days’ notice will incur a $95 fee.
Our Commitment to You: Olive Branch reserves the right to cancel a cook date due to illness, unsafe weather, or unforeseen circumstances. Should this happen, we will make every effort to reschedule your service within the same week.
Cancelling Service Upon Signing Up: Processing of your start-up deposit obligates you to a minimum of TWO WEEKS OF IN-HOME PERSONAL CHEF MEAL SERVICE with Olive Branch Culinary Services. Olive Branch Culinary Services reserves the right to charge a $150 fee for cancellation of service once your deposit is processed and before completion of your second week of service. This fee will be subtracted from your start-up deposit total, and the remaining balance will be refunded to the account it was withdrawn from.
Right to Refuse Services
Olive Branch Culinary Services, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. Olive Branch Culinary Services reserves the right to add, delete or change fees or charges at any time.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED OR IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. OLIVE BRANCH CULINARY SERVICES, AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE WEBSITE AT ANYTIME.
OLIVE BRANCH CULINARY SERVICES AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ASSURANCE OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AD RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM INTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. OLIVE BRANCH CULINARY SERVICES AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDED ALL IMPLIED WARRANTIES OR CONDITIONS OR MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE OF NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OLIVE BRANCH CULINARY SERVICES AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANYWAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE, WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARRIVING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF OLIVE BRANCH CULINARY SERVICES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE THE WEBSITE.
Assumption of Risk
Purchasing pre-cooked meals comes with its certain inherent risks that cannot be eliminated regardless of the care taken. The specific risks vary, and can include, but are not limited to, cooking food thoroughly; separating and not cross contaminating foods; chilling or refrigerating food appropriately; cleaning foodstuffs, instruments and hands used in and for food preparation; fire or gas hazards. Do not leave cooler bags out for more than 2 hours after delivery.
Indemnification and Hold Harmless
I agree to INDEMNIFY AND HOLD HARMLESS Olive Branch Culinary Services, their affiliates, direct or indirect, officers, employees, businesses and agents (the “Indemnitees”) from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of my purchasing pre-cooked meals, whether brought by me, my company or its agents or employees, or other third parties, and to reimburse the Indemnitees for any such expenses incurred.
Acknowledgment of Understanding
I have read this Waiver of Liability, Assumption of Risk, and Indemnity Agreement, fully understand its terms, and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing the agreement freely and voluntarily, am over the age of 18, and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.
Chef Service Fees & Grocery Shopping
Grocery shopping for your meal ingredients is fully included in the service. As a courtesy, your chef can also pick up up to three additional items at no extra cost. For lists exceeding three items, a shopping fee will apply (covering up to 30 minutes of additional time).
Deadlines: Please email your list of extra items to your chef by 5:00pm the day before shopping so they can plan their route!
Changes to Terms and Conditions
Olive Branch Culinary Services reserves the right, in its sole discretion, to change the Terms & Conditions under which www.olivebranchculinary.com is offered. The most current version of the Terms & Conditions will supersede all previous versions. Olive Branch Culinary Services encourages you to periodically review the Terms & Conditions to stay informed of our updates.
Questions and Contact Information
Olive Branch Culinary Services welcomes your questions or comment regarding the Terms & Conditions statement by sending us an email to info@olivebranchcs.com.
Revised on: 1/9/2026